1 · What you pay
The hammer price and the mill's carriage. Nothing else. The carriage rate for your own country is printed on the lot before bidding opens, so the full cost is known before you raise a paddle.
Your bottles come from the mill that pressed them, not from a warehouse of ours. Here is what that means for the parcel: what it costs, when it leaves, how it is packed, and what happens on the rare occasion glass loses an argument with a courier.
The hammer price and the mill's carriage. Nothing else. The carriage rate for your own country is printed on the lot before bidding opens, so the full cost is known before you raise a paddle.
The mill, direct, on the rails it publishes. Olive Auction never holds your money. Once the lot closes, your name and delivery address reach the mill and settlement is between the two of you.
Five working days from settlement, tracked. The tracking number appears against the order in your account as soon as the mill enters it. If a parcel is still undispatched after fourteen days the order is cancelled, anything you paid comes back in full, and the mill's account is paused.
It can only change before you pay, and only for a real cost the listing could not have covered — an island or remote address, an oversize consignment, a courier surcharge. The mill revises it with a line on what changed, you are told at once, and you can walk away from the lot with no penalty. After you have paid, the figure stands.
Every mill ships to one standard: a rigid double-wall outer, a divider or moulded-pulp cell per bottle with no glass touching glass, tins boxed rather than bare, at least 2 cm of padding on every side. A mill that ships below that standard pays for it — the full commission stands even on a refunded lot.
Photograph the bottle, the packaging and the label, and file the claim from your account within 48 hours of delivery. The mill reships or refunds. Transit damage is never your cost, and the claim against the courier is the mill's to make, not yours.
Consumers in the EU and UK have the statutory 14 days to withdraw from a win or an allocation bought from a professional seller. It ends the moment the seal is broken — food safety, not small print. Unopened and unsealed, the right stands.
Oil crossing a customs border can carry duty or import VAT, charged to you by the courier on delivery; the rate is your country's, not ours. US-bound shipments need FDA Prior Notice — the mill or its courier files it before handover, so nothing is asked of you.
The legal text behind this page is §6–§8 of the terms. Anything about a lot you have won sits in your account with the mill's contact beside it; anything else reaches us through the contact form.